You have the right to return products within 14 days of receiving your order, without having to provide any reason, in accordance with Legislative Decree 21/2014 (Consumer Code).
How to request a return
To initiate a return process, please contact us at the email address provided in the Contact Information section, specifying your order number and the reason for the return.
Return conditions
- Products must be returned in their original, undamaged, and unused condition.
- Food and perishable products are not subject to the right of withdrawal.
Refunds
Once the return is received and verified, we will process the refund within 14 days using the same payment method used for the purchase.